Not A Happy Camper

[BucMcMaster]

Geez. Maybe you should tell us when we order a Predator that we must do an internet update to install. I just rec'd my U7135 for the 2007 MSRT8 sitting in the driveway and yep, you guessed it, got to have an update downloaded first. I wrongly figured that the latest release (9r18) would work fine for an '07 model and I placed my order with the DiabloSport store online specifically to get the latest software rather than buy some old stock somewhere that might need an update. Silly me. Now if there was something here or elsewhere that informed me that, yes, you will need an update online to install the 9r18 software in an '07 MSRT8, I might not have bought the damn thing - I have a Mac and yep, you guessed it, Mac is not supported.

So now what are my options? Return the thing to DiabloSport for an update via UPS? Install some Windows wannabe software on my Mac? Borrow a friend's Windows machine? Oh but if I do that I've got to shell out another $50 for $10 worth of cable and wire. Not gonna happen, boys. I don't want 20+ more horsepower this bad.

You folks at DiabloSport need to make it very clear on the front end of the deal that internet updates will be required to install the tune in anything other than......than what?!? Do new revisions of the software exclude all but the latest model of the vehicle without an internet update? Geez I dunno.......it's all pretty fuzz, don't you think?

How do I go about returning this thing for a refund?

[09Laramie]

E-gads man- I can understand why you're frustrated, but don't go too far off the deep end.

First, I would imagine that Diablosport can find some way to remedy your situation. Have you tried calling them? I'd also suggest trying to be calm and polite when you call- remember that they are people too.

As I said, I'm sure DS will help you remedy the situation, but here are some other options you could explore if that isn't satisfactory:
If you borrow a friend's windows laptop, you could pick up a serial cable or a usb-to-serial cable from Radio Shack, or to save even more money, buy one from someplace like newegg.com I think I read somewhere on here that you could plug in your predator to your OBDII port for power while hooking it up to the PC, so you wouldn't even need to get the power adapter.
If you can't borrow a friend's laptop, you could try downloading a free distrubution of linux, that you could either install on your mac via boot camp, or install to a usb drive or cd that you can boot from. Then try using WINE to run the diablosport software. Now I'm not 100% sure that the WINE solution will work since I haven't tried it (maybe somebody else on the forum has?), but I am pretty sure that you will find a better solution before you even need to try that, as long as you are patient and courteous with the people that will be trying to help you with your current issue.

[Mike_Levy]

It's not the Predator that needs the update. It's your car. Go bitch to the dealer & ask them why your car is running an old Cal. If it was upto date you'd be fine.

If I was at home I'd link you to the other thread about this, but I just don't care enough to do it from my iPod.

[Mike_Levy]

Okay, now that I'm home, heres the other thread. http://www.diablosport.com/index.php?na ... ic&t=17917

Read it, same stuff applies to you.

As far as the Mac goes, DS supports what 90% of us use, a PC. They don't have the man power to support both platforms.

[Fav40]

Well for me I searched many many reviews, forums etc about this (and other) devices before taking the plunge and hooking it to my 20k mile Ram. Upon doing so(and recommended for anyone who's going to mod their vehicle) you will find much needed info.


I ordered the I-net kit with the Predator.....sure enough my truck needed the update. Eazy peazy

Modding your vehicle is not always smooth

[BucMcMaster]

Yep, just like that other thread, this is to address the issue that the internet hookup add-on is touted as an option, an accessory you might need. Not as required equipment for use. When I get a tool with the latest and greatest software revision I think I rightfully expect it to cover all vehicles of my model/engine package without an update. If my tool has version 9r18 in it now, what's to be updated?! If internet update is required prior to install it should be so stated and the computer hookup kit should be packaged with the Predator, not sold as an optional feature for another $50. Sorry but that's not right.

Again, how do I go about returning this thing for a refund?

[Cruisin1966]

Are you serious????? There's nothing wrong with the Predator. Go to the dealership and have them update the PCM software on the car to the latest CALID. You're running old software in the car's computer.

Once you've made your appointment (I'm on my iMac as I type this), spend $70 on VMWare Fusion and use it to load a copy of Windows XP. You can go to RadioShack and pick up the necessary USB-Serial adaptor and a power supply. Voila, you're in business.

[BucMcMaster]

I'm not saying there's something wrong with the Predator. I am saying there is something wrong with DiabloSport's marketing when the internet update hookup is held out as an optional piece of gear. Show me where it says that the 9r18 software does not support 07 MSRT8 CALID......show me that. If DiabloSport knows this to be the case why do they not say so up front? Why not tell me that an 07 MSRT8 will require Predator model U7135-07 with software revision 9r12 or whatever the case may be. Why does the lastest 9r18 software support all previous versions of CALID in the SRT8? Stands to reason that it should. There is no mention anywhere that a 2 or 3 year old vehicle is not supported by 9r18 without an internet update.

You are missing the point. Diablosport should make it abundantly clear that the latest software revision does not work on anything other than an 09 model vehicle without an internet update. As mentioned, I own a Mac and had I known before hand that an internet update would be required for an install in my 07 model I would not have bought the Predator, because I was told up front that the internet updates are via Windows only. I got half the story from DiabloSport and based on that half story I made a purchase. I say "foul" and I will return this for a refund on principle if nothing else. Yes, I am serious.

[mn300c]

yeah uh... glad i could help?...

[Cruisin1966]

LOL. I think you misunderstand. The 9r18 supports all but the very latest 09 CALID's (there's a beta CROM around that covers the rest), and 9r12 supports all the CALID's for 08 and prior. The key word here is "supports". If you don't have the latest CALID, you should. The CALID's are not part of the Predator CROM, they are the base programming supplied by Dodge/Chrysler for our cars. The Predator can be used to update your car as if you were at the dealership and they were using their Starscan tool to update your PCM. The Predator, when plugged in, can recognize whether or not you have the latest software release for your car and therefore will tell you you need to retrieve the Dodge/Chrysler update (CALID) to update your car. It couldn't possibly hold all the CALID's that Dodge/Chrysler has out for our cars.

So, using your words. U1735 with CROM 9r12 (or 9r18) does support all the known CALID's for LX's. Your car "should" have the latest CALID. That's up to your dealer to inform you when there are updates whenever you bring your car in.

Is this any more clear????

[BucMcMaster]

The 9r18 supports all but the very latest 09 CALID's (there's a beta CROM around that covers the rest), and 9r12 supports all the CALID's for 08 and prior.

And you know this how? Where does DiabloSport make this known? Where am I to find this info? If this is known to DiabloSport why do they not clearly state that my 07 MSRT8 will require 9r12 software? The software in my car is what it is......the car works fine with what's in there now. Why do I need to have it reflashed if there is a Predator software revision that will work with it.......that I was not informed about prior to purchasing? If an 07-08 requires 9r12 Predator software why is this not noted somewhere on DiabloSport's site? forum? anywhere!!!

As I said, I have a Mac and knew that I would not be able to download an internet update.....this much I knew. I did not know that my 07 requires 9r12 software and that 9r18 does not without an update. Where is this written? Show it to me, please, and I will admit I am wrong here. If you know this, I assume DiabloSport knows it as well. Why is this information not made clear on their website? If different software revisions are required for different year models this should be noted in no uncertain terms by DiabloSport that an 07 MSRT8 requires 9r12 software. Had I known this I would not have purchased the Predator with 9r18 software because I know I cannot get an update via my Mac!

Failure to disclose all known, pertinent information to the consumer is not good business practise.

EDIT:

I did find this here on the forum....

rev r19

Support for 08 vehicles

Support for new 07 calids, customer with R18 or earlier will be asked to do a calibration update to update to new 07 calid's

Support for "new 07 calids".......I don't have a "new calid". I have the original ECM calid. I called every Dodge dealer in the city (4) and all said there are zero, as in none, ECM updates for my 07 MSRT8......checked by VIN number of the vehicle. According to Dodge, nothing has changed in the ECM and no reflashes are required for this model year. So my ECM is up to date.....nothing missing there.

[concoursd]

bucmaster,

checkout our website description of the U7135: http://www.concoursdirect.com/diablospo ... dator.html

[tony_phx]

1. Understand what you are buying.
2. Understand that Chrysler does CAL updates.
3. Understand the OS requirements. (duh)
4. Use bootcamp, vmware, or parallels. You aren't the first. It's ok.
5. Get some kleenex. You sound like you need it.

Geez. Maybe you should tell us when we order a Predator that we must do an internet update to install. I just rec'd my U7135 for the 2007 MSRT8 sitting in the driveway and yep, you guessed it, got to have an update downloaded first. I wrongly figured that the latest release (9r18) would work fine for an '07 model and I placed my order with the DiabloSport store online specifically to get the latest software rather than buy some old stock somewhere that might need an update. Silly me. Now if there was something here or elsewhere that informed me that, yes, you will need an update online to install the 9r18 software in an '07 MSRT8, I might not have bought the damn thing - I have a Mac and yep, you guessed it, Mac is not supported.

So now what are my options? Return the thing to DiabloSport for an update via UPS? Install some Windows wannabe software on my Mac? Borrow a friend's Windows machine? Oh but if I do that I've got to shell out another $50 for $10 worth of cable and wire. Not gonna happen, boys. I don't want 20+ more horsepower this bad.

You folks at DiabloSport need to make it very clear on the front end of the deal that internet updates will be required to install the tune in anything other than......than what?!? Do new revisions of the software exclude all but the latest model of the vehicle without an internet update? Geez I dunno.......it's all pretty fuzz, don't you think?

How do I go about returning this thing for a refund?

[BucMcMaster]

1. Understand what you are buying.
2. Understand that Chrysler does CAL updates.
3. Understand the OS requirements. (duh)
4. Use bootcamp, vmware, or parallels. You aren't the first. It's ok.
5. Get some kleenex. You sound like you need it.

Have you not read the other posts on this thread, sir?

[Cruisin1966]

Support for "new 07 calids".......I don't have a "new calid". I have the original ECM calid. I called every Dodge dealer in the city (4) and all said there are zero, as in none, ECM updates for my 07 MSRT8......checked by VIN number of the vehicle. According to Dodge, nothing has changed in the ECM and no reflashes are required for this model year. So my ECM is up to date.....nothing missing there.

They're mis-informed, uneducated, or lying. Period. I had my dealership tell me the same thing back when I had my '06 R/T R&T. When I bought it I specifically asked if there were any updates for it. They said no. I had to do a CALID update to allow my Predator to work on my car. The dealership was wrong.

I'm sorry you feel you've been wronged. You haven't been. Perhaps returning the Predator would be in your best interest as you seem unwilling to listen to the suggestions/advice of others. You found your way to Diablo's forum looking for answers for your concerns, yet you still don't believe what you're told or have read. Where are you located? Perhaps if someone here is local to you they can educate the dealers and at the same time, help you retrieve and install the Dodge update to your car so that you can use your Predator