Does Diablosport care about their customers?

[kpatrick]

I have tried several times to contact tech and no one answers the phone. I need to know if there was supposed to be a patch cord included with my tuner so that I can download the program for tire size adjustment. I think the dealer in which I purchased it from is feeding me a line of shit by saying that none of the tuners come with the patch cord and that I need to go to Circuit City or something. The Superchips tuner came with one.

[morkable]

There is no patch cord to hook up to your laptop or computer. This is an additional product that you need to go to a radio shack or walmart for

Kevin

[mikel]

We are here answering the phone all day from 9:00 AM to 7:00 PM M-Th and 9:00 AM to 5:00 PM on Fridays.
If you try calling and cannot get through quickly then please try again later, as we do sometimes get hit with quite a few calls at once.

Your dealer is correct, we do not include the cables in an effort to keep costs down.

Thanks

[RRAM]

I called when I had trouble and was actually surprised at how quick someone did answer and talk to me about my problem. I got a bit of a feeling that he was shaking his head at my problem but helped me none the less. One thing you moderators should do is post a bit more instructions in big letters saying to not have any other programs running when trying to upgrade the tuner. Even the internet and wireless connection. I picked up one of those cables cost me 60 bucks from staples. it was one with usb end on it. I would try the radio shack or some other suggestions and get normal one probably get it for 20 bucks.

[duallydave]

holy crap did u get taken,i bought my usb-serial cord for 12 bucks at walmart.works fine,i never had to shutdown all programs for it to work,ive downloaded new tunes and version files and havent had an issue,{except setting comport}when the hemi stuff is done im sure johan will be back,he drives a cummins and wouldnt leave us behind.

[kpatrick]

Well, I got a USB to serial cable as needed and it cost $29.99 at Staples. I don't have time to drive around the greater Seattle area to shop for a better deal. After I downloaded the DS installer and the update, I followed the instructions per each step and now I have a tuner that is "missing the application" and the install process fails everytime I try. It starts to write packet 1 of 14,000 + and it retrys this up to 13 times and then fails to download. I went through from scratch several times from the beginning, checked my baud rates on both the application and my computer, re-checked my connections and nothing. Why would anyone even use a serial port anymore? Haven't seen one in about 5-7 years. WTF!!!! All I know is that a friend of a friend has the Superchips and his came with a usb cord (doesn't require one to have to get a power cord either), has the tire size adjustment from the get go, and says that downloading updates is a snap without any wierd baud setting adjustments. It's basically plug and play. I have no idea why Diablo makes this process so difficult. If I factor in my time, the costs of the cables, having to drive back to where I bought it and fight for a return, I could have bought a set of injectors or spent a week on a beach in Maui!!

[ncyz1v]

I have had tocall 2 times......spent 1/2 to 1 hr on hold. each time. then got the help I needed in just 5 min or so!
Just my experience!