07 megacab - "Vehicle not found"

[07megacab]

Just bought a Diablo Sport Predator, brand new out of the box. Plugged it into the truck, went through everything by the book, got a message that my vehicle wasn't in the database, update the tool. Went to best buy, bought ANOTHER $40 worth of cable (a whopping 16 inches long) to try to get my brand new programmer to work. Still get the same message after updating the tool. I've tried calling a couple of times, each time been on hold for over 20 minutes with no answer. I'm on the phone right now for the third time, listening to the same hold messages over and over. Whats the deal? Do I need to just take this thing back and buy another brand? The CAL_ID thing that it gives me is 45325731AH

[iride2]

I have same problem .brand new predator,going to return it if i dont get a fix and get a bullydog.

[ropnjessi]

I have same problem .brand new predator,going to return it if i dont get a fix and get a bullydog.

I don't recommend the Triple Dog.

[07megacab]

Got the new update emailed to me, STILL doesn't work

[fred_s]

Same here new update doesn't work on my 07

[mikel]

we're on it guys.

[07megacab]

Mine is going back asap. I'm not going to be stuck with a $300 paper weight. I finally got ahold of Mike, he said my calibration was on the list, supposed to work with this new update, but it doesn't. And now I see I'm not the only one with this calibration with this problem. He said it might be next week. I'm not going to risk being another statistic like most others on this forum.

Diablo - yall need to get your $hit together. There should be a disclaimer or something stating the problems with these tuners. I understand it isn't your fault that dodge is changing their calibrations, but its not our fault either! Other manufacturers aren't having these problems appearently because there are alot of people around my area driving modified dodges the same year as mine. Your tech support line says "Press 1 for tech support" which sends you to eternal hold. Your thread elsewhere in this forum says "Press 2 for tech support", which contradicts what the answering machine says, but it finally get through to tech support after 9000 calls (theres no answering machine or anything to even verify that you've called the right place). Your tech support is lacking, your product is lacking, therefore it looks as though your company as a whole is in shambles. I can't describe to you how disappointing it is for a customer to purchase a $300 product from you, brand new off the shelf, and have to go spend another $40 for a cable to update said BRAND NEW device, and then still have it not work on a truck that is 3 years old! Then *I* have to do all the leg work, reading through all these posts and trying to figure out what is going on, when it is *your* responsibility to provide support for a faulty product.

Word of mouth can be a business' best friend, or worst enemy. I can assure you my mouth will be spreading every bit of my experience with your company. I urge you to clean your act up, or I fear what the outcome of Diablo may become.

Very disappointing....
Scott

[mikel]

I am not trying to make excuses, but this is no t a Diablo specific problem.

Any tool that works like this will have to be updated to add support for new calibrations as they are released.

Dodge does not send out courtesy notices letting us know there will be new updates released, so we have to find out about them the same way you guys do. I wish there was another way, butthere is not.

Any tool that magically supports new calids right out of the gate is doing things the wrong way, period.

[07megacab]

I certainly dont expect all programmers to be made equal, and I don't know how each company goes about increasing horsepower. But I do know that Smarty sells ALOT of programmers, and they work just fine on my truck. I haven't heard of anyone having problems with a Smarty that wasn't self inflicted. You may say that they are doing it wrong, but I guess I would have to disagree... look at who sells a functioning programmer. Your product is only half of running a business. You then have to back it up. My complaint is not only the lack of usability from the Predator, but the immense lack of communication and inability to contact tech support. You people need to get in touch with the customers, the ones who keep your business going, and let them know what is going on. I had to research on my own to figure out why my product wouldn't work. THATS YOUR JOB

And I have never heard an appology from anyone at Diablo. Come to think of it, I don't recall seeing any for anyone else either. But I wasn't looking especially for that, I was looking for a non-existent solution.

Anyways... This thing is sitting here, in the box, waiting to go back. I've got about 20 minutes more work in front of me before I have a chance to leave. When that runs out, its going back. Have we come up with a solution to retain customers yet?

[mikel]

Im trying real hard to get an update today with these cals added in.

[07megacab]

But you said mine was ALREADY added in...? And it still didn't work. And another guy in a different thread had the same cal id, with the same problem.


And still no appology for the horrible experience.

[mikel]

But you said mine was ALREADY added in...? And it still didn't work. And another guy in a different thread had the same cal id, with the same problem.


And still no appology for the horrible experience.

Update sent, and I do apologize for the delay!

[duallydave]

now ive been folowing these threads for awile now andi cant speak from experiance in a negative way,ive had my pred for almost 2 years with no isues and my dad tried it in his 03 and liked it so much he kept it so i got another one,i havent had to have any customer suport as i havent needed any but johan did send me some test tunes ealrlier on in the tourque managemnt tests,what we need to realize here is that when u compare diablo to the smarty its not a very fair comparison,diablo is huge and makes electrocnics for tons of vehicles,smarty does 1.when a new calid comes out smarty is on it riteaway as thats all he does.and the bigest thing to remeber is that the smarty costs 2 times as much,i wanted a smarty but couldnt aford it at the time,the diablo has served me very well for what i paid for it,would i get beter customer service with a smarty?probaly but like i said it costs 2 times as much,ive been folowing the calid isues here and it seems like this batch of new calids was the prob,all the other updates seemed to work and be released in a timely manor.sometimes you get what you pay for,if you want something dedicated only to 1 manufacturer and probaly has beter service then spend 2 times as much,im sure we all bought the pred for the same reason,it was wayyyyyyy cheaper.

[mikel]

Thanks Dave.

We were able to find quite a few new calids today and we are making a new update with allof them added in, wont be long.

[07megacab]

I definately agree with you as far as the size of the companies and what not. But my point was simply that when you buy a product, no matter what you pay for it, it should do what it says to do. I also said that I understand that its not Diablo's fault that dodge changes things up and they have to work hard to compensate. My problem was that as a new customer, you buy a product for that much money and you expect it to work. When it doesn't and you cant get ahold of customer support, then you log on here and read all these guys complaining of waiting for months for theirs to work, its a bad day. I just feel that there should maybe be more of an effort to get the word out to new customers about whats going on here. At the time all I knew was I had bought an expensive piece of electronics that did absolutely nothing when I plugged it in. Its all good now, I see whats going on, its just frustrating right at first.

So if I came across too rude, I appologize. I was certainly not happy, I'm not going to deny that. But I definately understand that things happen. You just have to work diligently to fix the problem and inform your customers of what the issue is, and why it occurred.