ABS light 5.7l HEMI Jeep Grand Cherokee

[mikel]

I too am past my 30 day return period, and would like a refund on this tuner if the abs light, and other bugs are not fixed. I have a 2012 overland with a HEMI and not only is the ABS light on, but the tune doesnt work in sport mode, only in auto mode. This tuner should have never been released.... I am a C+ programmer and I would be fired if i released a shit program like this at my job...

the intune works fine in sport mode sir, its the changes to trans settings that do not apply in sport mode, thats a chrysler thing, not really up to us

[BigNutz]

Hey Mike,

Unfortunately I am in the same boat. I really wanted this to work, but keep getting the run around "Next week......next week.....any time now". This issue is going on the 6th month mark, so I hope you understand the frustration we customers are feeling. We have been more than patient. I've locked the brakes up in the rain a few times already. This is becoming a safety and liability issue for DiabloSport at this point. Let me (us) know what we need to do to send these back for a refund.

Thanks,

BN

[AlexIV]

Hey Mike,

Unfortunately I am in the same boat. I really wanted this to work, but keep getting the run around "Next week......next week.....any time now". This issue is going on the 6th month mark, so I hope you understand the frustration we customers are feeling. We have been more than patient. I've locked the brakes up in the rain a few times already. This is becoming a safety and liability issue for DiabloSport at this point. Let me (us) know what we need to do to send these back for a refund.

Thanks,

BN

There are wrong records in the tyre size chapter. Thats appears after any try to write the tyre size by DCX. One man from Chrysler official service told me that wrong tyre size data could affect also the transfer case normal work. I claimed at some irregular pushes in the transmission while driving with the abs fault light. So he managed to wrote correct values. I have no claims so far.

Mike, you have to announce new update with the disabled tyre size option. Definitely. And people shall be warned about the issue with JGC.

[nasmith342]

I too am past my 30 day return period, and would like a refund on this tuner if the abs light, and other bugs are not fixed. I have a 2012 overland with a HEMI and not only is the ABS light on, but the tune doesnt work in sport mode, only in auto mode. This tuner should have never been released.... I am a C+ programmer and I would be fired if i released a shit program like this at my job...

the intune works fine in sport mode sir, its the changes to trans settings that do not apply in sport mode, thats a chrysler thing, not really up to us

If the That should probably be specified then since 99.9% of people arent buying this to use in auto mode, they want the power and tight shifts while in sport mode.

Hey Mike,

Unfortunately I am in the same boat. I really wanted this to work, but keep getting the run around "Next week......next week.....any time now". This issue is going on the 6th month mark, so I hope you understand the frustration we customers are feeling. We have been more than patient. I've locked the brakes up in the rain a few times already. This is becoming a safety and liability issue for DiabloSport at this point. Let me (us) know what we need to do to send these back for a refund.

Thanks,

BN

agreed, This tuner should never have been released. You dont test out products on the customers, you put them through QA on test vehicles BEFORE the product goes on the shelf. I would like to return mine as well please let us know how...

[BigNutz]

There are wrong records in the tyre size chapter. Thats appears after any try to write the tyre size by DCX. One man from Chrysler official service told me that wrong tyre size data could affect also the transfer case normal work. I claimed at some irregular pushes in the transmission while driving with the abs fault light. So he managed to wrote correct values. I have no claims so far.

Mike, you have to announce new update with the disabled tyre size option. Definitely. And people shall be warned about the issue with JGC.

This makes sense. The other day I tried putting it into 4x4 LOW and it would not switch out, but finally slammed out loudly. Sounded horrible!!! I didn't even figure it could be related until now.

[mschmid2]

I had the ABS light on my 2012 hemi jgc with larger tires. If i remember correctly, the ABS still worked even though the light was on. Because the ABS came on when i was driving in the snow with the ABS light on. That was my experience anyway... and my two cents. This is just annoying to have the ABS light staring in your face. Aside from that, the programmer does it's job and I love the extra pickup it provides with an extra tune!

[nasmith342]

I had the ABS light on my 2012 hemi jgc with larger tires. If i remember correctly, the ABS still worked even though the light was on. Because the ABS came on when i was driving in the snow with the ABS light on. That was my experience anyway... and my two cents. This is just annoying to have the ABS light staring in your face. Aside from that, the programmer does it's job and I love the extra pickup it provides with an extra tune!

The programmer may do mostly what its intended to do, and I also can attest to the ABS still working, only the light itself is on. I have taken mine to the dealer twice for repairs since using the programmer, and both times they have noted on the jeeps file that the light is on due to improper data in the tire size section. They have stated that this can void the $4000 lifetime warranty that I purchased with the vehicle. This is a Diablosport problem and a HUGE software Developer failure and needs to be addressed ASAP by refunding the people that dont want garbage software like this released for their $50,000 grand cherokee!

[Wolflead6]

I had the ABS light on my 2012 hemi jgc with larger tires. If i remember correctly, the ABS still worked even though the light was on. Because the ABS came on when i was driving in the snow with the ABS light on. That was my experience anyway... and my two cents. This is just annoying to have the ABS light staring in your face. Aside from that, the programmer does it's job and I love the extra pickup it provides with an extra tune!

The programmer may do mostly what its intended to do, and I also can attest to the ABS still working, only the light itself is on. I have taken mine to the dealer twice for repairs since using the programmer, and both times they have noted on the jeeps file that the light is on due to improper data in the tire size section. They have stated that this can void the $4000 lifetime warranty that I purchased with the vehicle. This is a Diablosport problem and a HUGE software Developer failure and needs to be addressed ASAP by refunding the people that dont want garbage software like this released for their $50,000 grand cherokee!

$4000 lifetime warranty? The ABS does NOT work on mine with the ABS light on.

[nasmith342]

I had the ABS light on my 2012 hemi jgc with larger tires. If i remember correctly, the ABS still worked even though the light was on. Because the ABS came on when i was driving in the snow with the ABS light on. That was my experience anyway... and my two cents. This is just annoying to have the ABS light staring in your face. Aside from that, the programmer does it's job and I love the extra pickup it provides with an extra tune!

The programmer may do mostly what its intended to do, and I also can attest to the ABS still working, only the light itself is on. I have taken mine to the dealer twice for repairs since using the programmer, and both times they have noted on the jeeps file that the light is on due to improper data in the tire size section. They have stated that this can void the $4000 lifetime warranty that I purchased with the vehicle. This is a Diablosport problem and a HUGE software Developer failure and needs to be addressed ASAP by refunding the people that dont want garbage software like this released for their $50,000 grand cherokee!

$4000 lifetime warranty? The ABS does NOT work on mine with the ABS light on.

Yea the jeep dealer here in AZ offers a warranty for as long as you own the vehicle for 4k.

My ABS does still work, the light is just on luckily since I tow a 7000 lb boat to the lake once per week.

I realize that the encryption on these 2012 and up cherokees was hard to break in to but this just goes to show how shitty and inconsistent the programming of this tuner is. We have one person whose transfer case wont disengage from 4 low (which can strand the vehicle since you cant drive on 4 low on pavement), a few others whose ABS does not work, and the ABS light by itself issue. Great job Diablosport....

[AlexIV]

I had the ABS light on my 2012 hemi jgc with larger tires. If i remember correctly, the ABS still worked even though the light was on. Because the ABS came on when i was driving in the snow with the ABS light on. That was my experience anyway... and my two cents. This is just annoying to have the ABS light staring in your face. Aside from that, the programmer does it's job and I love the extra pickup it provides with an extra tune!

The programmer may do mostly what its intended to do, and I also can attest to the ABS still working, only the light itself is on. I have taken mine to the dealer twice for repairs since using the programmer, and both times they have noted on the jeeps file that the light is on due to improper data in the tire size section. They have stated that this can void the $4000 lifetime warranty that I purchased with the vehicle. This is a Diablosport problem and a HUGE software Developer failure and needs to be addressed ASAP by refunding the people that dont want garbage software like this released for their $50,000 grand cherokee!

$4000 lifetime warranty? The ABS does NOT work on mine with the ABS light on.

On mine ABS had been working with ABS light on. But I had no chance to test that well on snow or rainy roads. I Just used hard brake once time at the dusty curb of the road. You see that is not easy to block the tires at JGC while civil drive at the dry and warm tarmac. Even when I tried to provoke that.
But .... having some pulse on the pedal does not make sure in correct ABS work in all conditions as it was pretended by the factory.

[spencerwallis]

I have been patiently waiting for this fix since at least April, to no avail. What really sucks is that I can't return my tuner to the purchasing company because it is beyond the 30 day return window. I feel that installing the CAI and running 93 octane on a stock tune would have been better and would not have made my gas mileage suffer as badly as this tuner has. Why would Hemifever tuning have better luck on tunes with the i1000 than the people who made it? Sad.

[Wolflead6]

I have been patiently waiting for this fix since at least April, to no avail. What really sucks is that I can't return my tuner to the purchasing company because it is beyond the 30 day return window. I feel that installing the CAI and running 93 octane on a stock tune would have been better and would not have made my gas mileage suffer as badly as this tuner has. Why would Hemifever tuning have better luck on tunes with the i1000 than the people who made it? Sad.

Been waiting a lot longer than since April. Also don't seem to be getting response from moderators anymore.

My dealer is returning it under warranty because IT DOES NOT CORRECTLY WORK! I expect Diablosports will be seeing many of these type of returns. http://www.diablosport.com/forum/images ... riving.gif

[nasmith342]

I have been patiently waiting for this fix since at least April, to no avail. What really sucks is that I can't return my tuner to the purchasing company because it is beyond the 30 day return window. I feel that installing the CAI and running 93 octane on a stock tune would have been better and would not have made my gas mileage suffer as badly as this tuner has. Why would Hemifever tuning have better luck on tunes with the i1000 than the people who made it? Sad.

Been waiting a lot longer than since April. Also don't seem to be getting response from moderators anymore.

My dealer is returning it under warranty because IT DOES NOT CORRECTLY WORK! I expect Diablosports will be seeing many of these type of returns. http://www.diablosport.com/forum/images ... riving.gif

I am awaiting a response from the RMA dept now

"I would like a refund on my DCX-1000 tuner that I purchased and have been waiting on and update to fix the bugs on this POS tuner that should never have been released. please read the forum thread if you are uninformed on the problems: http://www.diablosport.com/forum/viewto ... &hilit=abs
please let me know how to return it and when I will have my refund so I can get a reliable tuner.
thanks,
A VERY unsatisfied customer"

[nasmith342]

I have been patiently waiting for this fix since at least April, to no avail. What really sucks is that I can't return my tuner to the purchasing company because it is beyond the 30 day return window. I feel that installing the CAI and running 93 octane on a stock tune would have been better and would not have made my gas mileage suffer as badly as this tuner has. Why would Hemifever tuning have better luck on tunes with the i1000 than the people who made it? Sad.

Been waiting a lot longer than since April. Also don't seem to be getting response from moderators anymore.

My dealer is returning it under warranty because IT DOES NOT CORRECTLY WORK! I expect Diablosports will be seeing many of these type of returns. http://www.diablosport.com/forum/images ... riving.gif

I am awaiting a response from the RMA dept now

DEPARTMENT : [email protected]
MESSAGE : I would like a refund on my DCX-1000 tuner that I purchased and have been waiting on and update to fix the bugs on this POS tuner that should never have been released. please read the forum thread if you are uninformed on the problems: http://www.diablosport.com/forum/viewto ... &hilit=abs please let me know how to return it and when I will have my refund so I can get a reliable tuner. thanks, A VERY unsatisfied customer

I will be returning mine this week.
Here was their reply:

"Nathan,
Where did you purchase this unit? I apologize about the delay on the update you are waiting on. If you wish to return the product you will need to contact the dealer where the unit was purchased. They will instruct you on their return policy and how to send it back to them. Please let me know if you have any further questions. Thank you.
Sincerely
Brian K

Sent: Tuesday, August 13, 2013 1:05 PM
To: Brian
Subject: Re: Diablo Sport Contact Us nathan smith-13-08-2013 12:31:08 PM


This tuner was purchased in may from 4wheel parts and they have only a 30 day return policy. Since Diablosport released a faulty non working tuner thats cause warranty voiding saftey faults I need this RMA from you the manufacturer.

Sent: Tuesday, August 13, 2013 12:31 PM
To: rmastatus
Subject: Diablo Sport Contact Us nathan smith-13-08-2013 12:31:08 PM


Brian
10:11 AM (1 minute ago)

to me
Please explain the situation to 4 Wheel Parts and reference that you spoke with Brian in the returns department. They should honor the return since DiabloSport told you to wait for this update. 4 Wheel Parts will be able to return the part here for a refund so they should not have a problem refunding you. Please let me know if there is any trouble with your dealer and I can have my sales rep contact them.

From: nate
Sent: Tuesday, August 13, 2013 1:05 PM
To: Brian
Subject: Re: Diablo Sport Contact Us nathan smith-13-08-2013 12:31:08 PM


nate
10:13 AM (0 minutes ago)

to Brian
Ok that works thank you."

[mikel]

Gentlemen, we got a Cherokee in the shop today, duplicated the ABS issue, fixed it, then redid the tire size with a new method and it worked properly. It also makes the light go out now if it is currently on.

I have a tester for Trinity that I will share with anyone who needs it asap, I should have a fix for intune as well in the next week or so.

Sorry for the delays.

Thanks