'12 Silverado TCM Write Failure

[rebelman06]

I'd like to start off by saying that I am working with DS customer service (prompt responses, no issues with CS) and I am just looking to see if anybody else is having the same issue that I am.

I purchased an inTune this week, updated it, and installed the 87 canned tune in my '12 Silverado 5.3L. I turned DoD/AFM off for the ECM and went with stock TCM settings. The tune completed the ECM backup/write and then completed the TCM backup and failed the TCM write. After this happens, the inTune freezes up when you attempt to write or restore.

I was walked through how to reset the unit and then reinstall the stock tunes. I completed that and then the same thing happened again. The upside is that the ECM tune was installed and I like the way it drives now.

Anybody else having a similar issue?

info.xml

info.xml

(2.25 KiB) Downloaded 123 times

TCM_24257957_Backup.grg

(51.78 KiB) Downloaded 128 times

ECM_12640857_Backup.grg

(66.8 KiB) Downloaded 133 times

runtime_02.dbg

(227.18 KiB) Downloaded 127 times

[pacasig]

I am in exact same boat with same year truck and all ('12 Silverado 5.3 6spd & I just recieved my intune i1000 this week too). I was kinda chin dipping a little as it was loading up or writing new tune, can't exactly recall what it was doing, but it said there was a problem. Press "continue" & it was going to save it in trouble log. I pressed "continue" & the spinning busy icon was rolling for about 5 or so sec.s before freezing up on me. I left it alone for a good 10 min.s hoping it would unfreeze and work it's way through but no luck. So I unplugged it from the ODB2 and turned the key to see if it still runs and it does.
I called the trouble shooting dept, waited in hold queue for about 10 mins but then an incoming call came that I had to take so I had to hang up before I got to speak to anybody.
I decided to look here for a solution. I guess I will have to folow your footsteps and try calling them from my car again and go through the same steps as you.

[rebelman06]

Bump! Anybody else having this issue. I can't even take a log. It freezes whenever it goes to the "turn key to on screen". No update from Diablo yesterday.

[mikel]

Bump! Anybody else having this issue. I can't even take a log. It freezes whenever it goes to the "turn key to on screen". No update from Diablo yesterday.

were you emailing with someone already?
we should be able to simply reset this to proceed.

[rebelman06]

Yes I was emailing Mike M last week. We did a reset of the device and it did the same thing again on ththe first attempt after the reset.

[rebelman06]

Mikel can you check on the status of this? I haven't heard anything with the person I was emailing since Friday.