An internal update has been installed that requires a reboot

[eagle-co94]

Please unplug your Trinity briefly to cycle the power. [1]

How can I get this message when it's been sitting on a shelf for the last year? It's pretty frustrating to have spent all this money to find out it won't connect. How do I cycle the power if unplugging it apparently won't work?

[eagle-co94]

4 days and no response?

[mikel]

please give us a call so we can set up an rma# for the device to be sent in.