Customer Support???

[four34]

I have had some issues and concerns about the different tunes since I have installed. I was inquiring about a custom tune so I have emailed log files and responded to a question that was asked. I have now sent 3 emails over a 2 week period with no response! Can someone there at least communicate back.

[mikel]

whats your question?

[four34]

You asked me to send you my log files, what engine I had, what octane I was running, and what tune I put in. I sent all of it to you and have been waiting for some kind of response for 2 weeks. I have sent multiple emails asking if you have had a chance to look at the log files or if you have any recommendations but still no response.

[Zach]

What kind of Vehicle do you have?

email me to tunes/logs and info.xml file over to zhill <at> powerteq.com

[four34]

2015 GMC Sierra SLT 4x4 5.3L
91 octane.
87 tune with dod off and firm shift.
No other modifications

[Zach]

If you could email me those logs and tunes, and a little information as to what you're trying to get done I'd be glad to help

[four34]

I just received a new tune from a Daniel Gomberg @ Tech Support. Should I load this tune or wait until I know someone has reviewed my log files?

[Zach]

If you are in contact with support, then continue dealing with them.