Bought the i3 tuner about a month ago for my 2014 Charger SRT. Also bought a license for my 2006 F150. While I think the product is good overall, it does have some shortcomings that should be easy to correct... but it appears DS is not interested. My main concern is the lack of information on what the tunes change. Many aspects of the vehicle's programming are being changed and DS is not willing to explain what these changes are. Also, at least with my F150, there is no information given as to what the Standard Tunes are or what they do/change. This is made worse by the information given out by DS. One example is as follows:
I asked for information as to what the Standard Tunes were as they are not described anywhere other then odd names.
In the case of any tunes with a cold-air kit in the name, they are 91 minimum.
I then point out the following:
So I'm guessing that all of the listed tunes are for cold air intakes? If this is correct and what you are stating is that they all 91 minimum (I'm assuming octane) why are there names such as "87 KN Performance" and "87 Roush Performance"? What does the 87 stand for?
I'm then told:
The 87 is the minimum rating of the required fuel.
So all cold air intake tunes were for a minimum of 91 octane... but then that was not correct. This is only after _several_ emails and I even included photos of the tunes to show exactly what I was looking at. Despite asking many times if there was some explanation as to what changes were being made, this was the answer:
I simply do not have a way of explaining every single item that we adjust is set to.
A company sells a tuner that changes certain parameters on the vehicle and they can't tell the customer what these changes are?
A friend uses a COBB tuner. Their website is _packed_ with information about their stock tunes (maps). For example:
DESCRIPTION
Stage2 Valet Mode v202 - Intended for 2016 Subaru WRX vehicles with stock intake system, COBB High Flow Turboback Exhaust and deleted 2nd boost restrictor pill running 91 octane or greater E0-E10 petrol. Boost Targets: Wastegate Boost Pressure only. Rev Limiter - 4000 RPM.
To me, giving out this type of information to customers seems perfectly logical. Should we not know what changes are being made? If COBB can do this, we can't DS? This really does not create confidence in the product... or especially the service. I'd think it should be easy enough to simply put out _some_ information on each tune. Just write up some quick information on it, post it to the website and now you have given out this information to _everyone_ who has or might buy the product. it also serves to avoid giving out wrong information, as was done in my case.