Control units that are not supported.

[hondafoxracing17]

After I installed my custom tune, I went to retune my truck (08 Ram 1500 5.7) with a new version of my custom tune but when I go to tuning, I get this message. I hooked it up to my computer and it said up to date. If i hit continue, it freezes. If I'm on wifi and select update over wifi it times out. Tried emailing you guys twice but have recieved no response.

[sbenja2008]

You have to call they rarely answer on this forum

[steelcityhemi]

I'm having the exact same problem with mine and times out trying to update via wifi so I unplug it connect to my laptop says there's an update then displays on unit update already exists did you figure it out any help would be appreciated

[mikel]

I'm having the exact same problem with mine and times out trying to update via wifi so I unplug it connect to my laptop says there's an update then displays on unit update already exists did you figure it out any help would be appreciated

please post the file called info.xml from the t2 drive.

[steelcityhemi]

Thanks for the reply sorry for the delay work and bad weather anyway here is the file requested thank you

[mikel]

it jut wants you to run the update again to get the file it needs.
Update, go to the car and it will prompt you to load the update then you can tune it.


Thanks

[steelcityhemi]

I just did an update in the house went out to try it and same error then it just locks up also when I try to update via wifi it just times out . I even tried my 2g network and same thing it connects to wifi just times out .

[steelcityhemi]

Also I was able to record this had to freeze frame because it is just a 1 sec flash this is what I get when I try to update it says there is one

[mikel]

I just did an update in the house went out to try it and same error then it just locks up also when I try to update via wifi it just times out . I even tried my 2g network and same thing it connects to wifi just times out .

if you update don the pc thats all you needed.

What do you mean it locked up/
Did it prompt you to load the update to the car?

[steelcityhemi]

No the tuner starts I can go into gauges everything except tune . When I select tune vehicle it starts then prompts me to turn on ignition then it gives me the message there are unsupported control units it says to press continue then it just locks up .I unplug it restarts and does the same thing

[mikel]

No the tuner starts I can go into gauges everything except tune . When I select tune vehicle it starts then prompts me to turn on ignition then it gives me the message there are unsupported control units it says to press continue then it just locks up .I unplug it restarts and does the same thing

post thew current info.xml file please.

[steelcityhemi]

hi thanks here it is

[mikel]

Id like to reset the device. Can you call in with the device powered up in the vehicle so we can reset it and get you going?

[steelcityhemi]

Thank-you for all your help and quick response It will try to call in tomorrow is it the # attached to your name Mike ?

[steelcityhemi]

Just an update called in today and got the tuner reset all is well put the Diablo tune in and all I have to say is OH MY GOD !! It's a scarry difference can't believe it's the same car . What an amazing product and you guys here deserve a big thumb's up for the amazing customer service. Thanks again Stacey Sharpe.