Diablosport Forums

mikel wrote:

powerbbs wrote:

Immo wrote:On July 31st they didn't release an offical annoucement till mid afternoon. That's what got me a bit upset.

I totally agree with you there! I actually waited until Jul 30th to place my order just to try and prevent me ordering a delayed or wrong product. (which now means I've ordered a product that is useless to me, as they won't be supporting my truck with this model as originally promised).

That's a horrible business practice on DiabloSport's part. They new days, if not even weeks before the release date that they weren't going to make the deadline. Their techs were commenting about that all over the web on other forums. I refused to believe them at the time as I couldn't believe that DiabloSport would do such an irresponsible thing like failing to notify it's prospecting customers of such a thing. But I was wrong. They did exactly that! They didn't even bother to notify their "authorized" distributors ahead of time.

They say they're sick of the "ranting" coming towards them. But with this type of business activity, what else did they expect? It's now not a matter of patience, it's now a matter of many of us ordering a part number for our TRUCK that will get shipped to us, yet now it is NO LONGER THE CORRECT PART NUMBER FOR OUR TRUCK. In fact, the part number for our truck, doesn't even exist yet.

I said it earlier, that's just not cool, not cool at all. Sorry for ranting... but I've contacted the "authorized seller" - (I'd post their name/URL, but the last time I did something like that - diablo moderators send me an email telling me they had to delete the post as the seller I was talking about was one of their major authorzied dealers.. it does have the letters RPM in their name though), and they just quoted me their policy on "special order items"... no returns/exchanges on special order items.

I'm out 400.00. Can I send this back to diablo (free of charge) for the correct programmer when it comes out, as the reseller won't let me cancel the order now, or take it back?

Somethings gotta be worked out here..., as now it's purely DiabloSport's fault I'm out the cash.... SO... please help.

Please see my response to your first post in the announcement thread.

Anyone that ordered a tool for a truck will not be shipped a car tool.
We will fill truck orders once the truck tool is ready.

Thanks

donatom3 wrote:PowerBBS did by chance the vendor list on their original ad when you bought it that it was compatible with the Hemi Rams? If they did I could see you'd have some ammunition to cancel the order.

Funny thing is as far as I know the only vendor who charged upfront is HHP, and they're letting anyone cancel minus the 3% they paid the credit cards, but I could see even paying this 3% not being fair.

Hi Daniel,

Thank you for bringing this to my attention, as we did not receive any notification in regard to this (contrary to what Mike has recently posted on that forum, and we are an Authorized Diablosport Dealer). Consider your order cancelled, and I'm sorry it had to come to this.

Sincerely,
Tom
Parts Mgr

KarSung wrote:Mike,
You tried your best but I am out, I am going to ask for refund from the dealer tomorrow and go with Superchip. I received something from Superchip tech and I am sure I will find out for sure if it is true but at least I will find out soon.

Good luck to the rest of those that willing to wait!


My07Hemi

KarSung wrote:What a drag! Since I can't PM you (disabled) check this link, you may still have a chance...

http://