inTune I1000-DCX Problems (2012 Ram)

[Thetiger]

The saga continues. Diablo Sport couldn't reflash my ecu and had to replace it. It got here a day later than promised so I was out of town for work when it showed up. Got home last night and installed the new ecu. Truck started right up but would not respond to throttle. Evidently the etc (electronic throttle control) needs to be reset at the dealership. So I just had my truck towed there. I imagine when they see that the sticker on the ecu no longer matches the vin that this will come out of my pocket. Called DS and explained the situation to date. Mike said " I don't understand what you want us to do" I said " I want to know who's gonna pay" He says " well save receipts but I'm not authorized to say if we'll pay or not but stay in touch". I just made arrangements through hemituner (who's been great) to return it and get my money back. I've had about 10 hrs. of time in effort and phone calls tied up and a truck that hasn't run for a week. I'm over it.

This is like standing on a frozen lake and you hear the ice crack. You just don't know what's coming next. Really hope you get this resolved and I think we're all interested in whether or not DS stands behind their product. I'm tuned at 91 and afraid to move either up or down.

[Thetiger]

Wow. That's horrible. So sorry to read this. I would think DS would foot the bill simply out of customer service and what word of mouth could do.
Please keep us updated and good luck!

I would agree. How is your truck and what tune are you dialed in at?

[DGatzby1]

I installed the 87 tune without any problems. It's a little weird to go through the key cycles and the vehicle doesn't shut off while the tune is loading. Also the "no buS" on the display is curious. As a note, maybe DS should consider doing a quick video to show people what to expect. The throttle seemed to be lacking so I bumped it to 10% and turned off MDS. I filled the tank with good 89. Pretty happy with the performance for now.

Yep! DS you can at least write the correct actions for us to take during critical flashing! Let me know where my key is to cycle on my 2012 GC?? I will get right to the dealer and ask for that key and key switch, because i have been using that truck for over a year now without. If we need to press the IGN bottom once, then tell us! I had to attempt to load that program multiple times before I caught on it just wanted us to press that button once to turn off and once to turn back on. At least that is how I got it to work. OH never mind it appears non-responsive and says "no bus" and we are having visions of tow trucks hauling it away to re flash it back to stock to repair problems with a bad flash of the TCM while we are fumbling through this.

AND, while you are at it DS, please give us a cross reference chart of what the programs are. Which is fuel saver, 89 octane, 91 octane and 93 octane because I missed that part of the documentation also. Really a shame I need to read through several forums where others are also confused only to discover that I loaded the Diablo (93 octane) tune with 89 octane gas in the truck last week! I am out of town and my wife uses this as a daily driver. Think I want to call her and explain how bad off her LT Retard is right now? Someone confirm that this new style paperweight will work like a Predator and reset the "learned" long term parameter (the LT retard) when I reflash that thing this weekend. Please tell me that you will have an update this week to give us interactive correct actions to take and please tell us that you will also label those tunes so we don't have to guess which to load.

AND, please tell Mcaffey you are not attempting to load a Trojan on my system, because it iced out a file from your tool upon me plugging it in and getting it to update. That made the evening fun attempting to get this brand new tool to work that I paid several hundred dollars for.

I can tell you after working extensively with two prior Predators and one T-1000 for a Tahoe (that worked fine), this has been your poorest product presentation and operation to date. I have always been a positive advocate for DS here and on other Forums, but this poor performance deserves my $.02 this morning.

[mikel]

I installed the 87 tune without any problems. It's a little weird to go through the key cycles and the vehicle doesn't shut off while the tune is loading. Also the "no buS" on the display is curious. As a note, maybe DS should consider doing a quick video to show people what to expect. The throttle seemed to be lacking so I bumped it to 10% and turned off MDS. I filled the tank with good 89. Pretty happy with the performance for now.

Yep! DS you can at least write the correct actions for us to take during critical flashing! Let me know where my key is to cycle on my 2012 GC?? I will get right to the dealer and ask for that key and key switch, because i have been using that truck for over a year now without. If we need to press the IGN bottom once, then tell us! I had to attempt to load that program multiple times before I caught on it just wanted us to press that button once to turn off and once to turn back on. At least that is how I got it to work. OH never mind it appears non-responsive and says "no bus" and we are having visions of tow trucks hauling it away to re flash it back to stock to repair problems with a bad flash of the TCM while we are fumbling through this.

AND, while you are at it DS, please give us a cross reference chart of what the programs are. Which is fuel saver, 89 octane, 91 octane and 93 octane because I missed that part of the documentation also. Really a shame I need to read through several forums where others are also confused only to discover that I loaded the Diablo (93 octane) tune with 89 octane gas in the truck last week! I am out of town and my wife uses this as a daily driver. Think I want to call her and explain how bad off her LT Retard is right now? Someone confirm that this new style paperweight will work like a Predator and reset the "learned" long term parameter (the LT retard) when I reflash that thing this weekend. Please tell me that you will have an update this week to give us interactive correct actions to take and please tell us that you will also label those tunes so we don't have to guess which to load.

AND, please tell Mcaffey you are not attempting to load a Trojan on my system, because it iced out a file from your tool upon me plugging it in and getting it to update. That made the evening fun attempting to get this brand new tool to work that I paid several hundred dollars for.

I can tell you after working extensively with two prior Predators and one T-1000 for a Tahoe (that worked fine), this has been your poorest product presentation and operation to date. I have always been a positive advocate for DS here and on other Forums, but this poor performance deserves my $.02 this morning.

the tune names, selections, and descriptions on inTune are the same as they are on Trinity, and Predator....?

[dt]

I installed the 87 tune without any problems. It's a little weird to go through the key cycles and the vehicle doesn't shut off while the tune is loading. Also the "no buS" on the display is curious. As a note, maybe DS should consider doing a quick video to show people what to expect. The throttle seemed to be lacking so I bumped it to 10% and turned off MDS. I filled the tank with good 89. Pretty happy with the performance for now.

Yep! DS you can at least write the correct actions for us to take during critical flashing! Let me know where my key is to cycle on my 2012 GC?? I will get right to the dealer and ask for that key and key switch, because i have been using that truck for over a year now without. If we need to press the IGN bottom once, then tell us! I had to attempt to load that program multiple times before I caught on it just wanted us to press that button once to turn off and once to turn back on. At least that is how I got it to work. OH never mind it appears non-responsive and says "no bus" and we are having visions of tow trucks hauling it away to re flash it back to stock to repair problems with a bad flash of the TCM while we are fumbling through this.

AND, while you are at it DS, please give us a cross reference chart of what the programs are. Which is fuel saver, 89 octane, 91 octane and 93 octane because I missed that part of the documentation also. Really a shame I need to read through several forums where others are also confused only to discover that I loaded the Diablo (93 octane) tune with 89 octane gas in the truck last week! I am out of town and my wife uses this as a daily driver. Think I want to call her and explain how bad off her LT Retard is right now? Someone confirm that this new style paperweight will work like a Predator and reset the "learned" long term parameter (the LT retard) when I reflash that thing this weekend. Please tell me that you will have an update this week to give us interactive correct actions to take and please tell us that you will also label those tunes so we don't have to guess which to load.

AND, please tell Mcaffey you are not attempting to load a Trojan on my system, because it iced out a file from your tool upon me plugging it in and getting it to update. That made the evening fun attempting to get this brand new tool to work that I paid several hundred dollars for.

I can tell you after working extensively with two prior Predators and one T-1000 for a Tahoe (that worked fine), this has been your poorest product presentation and operation to date. I have always been a positive advocate for DS here and on other Forums, but this poor performance deserves my $.02 this morning.

Unbelievable. If you have a lack of understanding, you should not blame DS. What is wrong with the cycle ignition thing? Any child would understand this.
This thing is completely self-explaining.
Also i guess nobody at Diablosport told you to install McAffee. You better contact McAffe why they block your tool, not the other way around.

[Thetiger]

I installed the 87 tune without any problems. It's a little weird to go through the key cycles and the vehicle doesn't shut off while the tune is loading. Also the "no buS" on the display is curious. As a note, maybe DS should consider doing a quick video to show people what to expect. The throttle seemed to be lacking so I bumped it to 10% and turned off MDS. I filled the tank with good 89. Pretty happy with the performance for now.

Yep! DS you can at least write the correct actions for us to take during critical flashing! Let me know where my key is to cycle on my 2012 GC?? I will get right to the dealer and ask for that key and key switch, because i have been using that truck for over a year now without. If we need to press the IGN bottom once, then tell us! I had to attempt to load that program multiple times before I caught on it just wanted us to press that button once to turn off and once to turn back on. At least that is how I got it to work. OH never mind it appears non-responsive and says "no bus" and we are having visions of tow trucks hauling it away to re flash it back to stock to repair problems with a bad flash of the TCM while we are fumbling through this.

AND, while you are at it DS, please give us a cross reference chart of what the programs are. Which is fuel saver, 89 octane, 91 octane and 93 octane because I missed that part of the documentation also. Really a shame I need to read through several forums where others are also confused only to discover that I loaded the Diablo (93 octane) tune with 89 octane gas in the truck last week! I am out of town and my wife uses this as a daily driver. Think I want to call her and explain how bad off her LT Retard is right now? Someone confirm that this new style paperweight will work like a Predator and reset the "learned" long term parameter (the LT retard) when I reflash that thing this weekend. Please tell me that you will have an update this week to give us interactive correct actions to take and please tell us that you will also label those tunes so we don't have to guess which to load.

AND, please tell Mcaffey you are not attempting to load a Trojan on my system, because it iced out a file from your tool upon me plugging it in and getting it to update. That made the evening fun attempting to get this brand new tool to work that I paid several hundred dollars for.

I can tell you after working extensively with two prior Predators and one T-1000 for a Tahoe (that worked fine), this has been your poorest product presentation and operation to date. I have always been a positive advocate for DS here and on other Forums, but this poor performance deserves my $.02 this morning.

Unbelievable. If you have a lack of understanding, you should not blame DS. What is wrong with the cycle ignition thing? Any child would understand this.
This thing is completely self-explaining.
Also i guess nobody at Diablosport told you to install McAffee. You better contact McAffe why they block your tool, not the other way around.

You can disable your anti-virus software from your computer and there is no need to call McAffee. Had you read most of the other threads you would have noticed the majority of the issues are between the tuner and the vehicle right up to not having the vehicle start. It's great we have you to tell us how less than childlike we are, we all feel so much better now. What would we do without your genius input. By the way, how long have you worked for DS?

[DGatzby1]

mikel, thanks for the reply. When I get home obviously I will go back to the tool and double check the tune names, and re-flash. My suggestions still stand on modifying the installation screens to be consistent with our equipment.

As for the other pokes at my mechanical capabilities and age along with my knowledge of anti virus software and questions regarding if I have time to scour this forum to verify a simple installation procedure.... You guys can be proud that the forum adds one count to your participation box. Your reply is basically worthless to me and others, did not help, not even interested in engaging you in any adolescent electronic responses.

[mac424]

So you've been driving the GC without the keys (push button start). Did you read the manual that came with your GC on how the push button pops out and allows you insert your keyfob into the ignition?

I have a push button start on my Durango and I just pop the button out and stick the fob in. Works with no issues.

[Thetiger]

mikel, thanks for the reply. When I get home obviously I will go back to the tool and double check the tune names, and re-flash. My suggestions still stand on modifying the installation screens to be consistent with our equipment.

As for the other pokes at my mechanical capabilities and age along with my knowledge of anti virus software and questions regarding if I have time to scour this forum to verify a simple installation procedure.... You guys can be proud that the forum adds one count to your participation box. Your reply is basically worthless to me and others, did not help, not even interested in engaging you in any adolescent electronic responses.

DGatzby1...Just so you understand my note was directed to dt not you. I was merely underlining his suggestion to call McAffee was not necessary and sarcastic remarks on ones knowledge of anything new are not necessary. I hope all goes well for you after the reflash. There are a lot of us that had difficulty, for whatever reason, to get this right the first time.

[BadChally]

I'd like to hear from some of the 1000 or so happy DCX customers that Mike mentioned in another thread...How many are Challenger R/T drivers?

[Thetiger]

Just changed the tune from 91 octane to Diablo Tune (next up from 91 on the screen) which should be 93. The test drive wasn't as impressive as the 91. Reloaded the tune again and it seemed much better but the throttle response seemed slower. MikeL emailed me before I made the changes and confirmed the Diablo Tune is 93. Anyone with a 2012 Ram notice slower throttle response?

[Polish Express]

I had exactly the same problem. Updated my intune on Wed. and Thurs. when I tried to start the tuning process it said I needed to hook up to PC to calibrate vehicle. I went inside to update again and I received the calibration error code on both my wife and my computer. It said to email tech support. I am still waiting for a reply after i sent the info.exe file.

I though this was the best product and was siked to put this product to work but after reading a lot of posts I am a little happy I couldn't install because I can still drive my durango unlike other people.

I'll give them a week but am considering a return.

Anyone have a similar issue that was resolved?

[binford6100]

My experience was largely positive. I had problems getting the InTune to recognize the vehicle even after I updated it, which I did do BEFORE connecting to the vehicle (2011 HEMI JGC). After updating several times I was finally able to get the tuner to see the Jeep at which point I had to go back to the computer again for a calibration update.

Fortunately, I read through these forums and knew in advance what the caveats would be.

The end result is that I was able to load the 87 octane tune, adding 5% throttle boost and am pleased with the improvements in power delivery and overall driveability. Admittedly, I'm in no hurry to mess with the current settings but may consider doing so when the weather here warms up. I'd be very unhappy being forced to remove the PCM in the cold and be without the use of my Jeep.

[mikel]

I had exactly the same problem. Updated my intune on Wed. and Thurs. when I tried to start the tuning process it said I needed to hook up to PC to calibrate vehicle. I went inside to update again and I received the calibration error code on both my wife and my computer. It said to email tech support. I am still waiting for a reply after i sent the info.exe file.

I though this was the best product and was siked to put this product to work but after reading a lot of posts I am a little happy I couldn't install because I can still drive my durango unlike other people.

I'll give them a week but am considering a return.

Anyone have a similar issue that was resolved?

where did you send the info file?
post it here, and I'll make the update for you asap.

Thanks

[Polish Express]

Mike ,
I sent the info file a attachment to a reply email I got from you Friday afternoon.

<?xml version="1.0"?>
-<tool_info> <main svn="5947" sw_rev="1r03h" full_version="InTune-1r03h 02/25/2013 05:23:14 PM"/> <registration status="0" sn="J21X03E-4"/> <cal_id PCM="68136719AD"/> <restore bc="0" vin="1C4SDJCT7CC147296" id="0"/> <system_db vin="1r01c" dtc="1r01a" info="1r01b"/> <db pid="1r01a" tune="1r01b" mfr="DCX"/> <db pid="1r01a" tune="1r01m" mfr="FORD"/> <db pid="1r01a" tune="1r01o" mfr="GM"/> <license tuned="0" avail="1"/> <unsupported vin="1C4SDJCT7CC147296" oem="DCX" calid="68136719AD"/> <updates count="1"/> <oem tool_oem="DIABLO"/> </tool_info>

Brian