Backup – Restore Option Greyed Out on inTune i3

[ChrisM]

I'm having trouble restoring my factory tune using my new inTune i3 device. When attempting to tune my vehicle, I receive the message:
"PCM Original Backup appears to be corrupted"

Additionally, the "Restore Backup" option is greyed out in the tuner menu. I have my original .drg backup file saved and have tried placing it in the root directory of the device, but it is not being recognized.
I’ve verified that the tuner is still able to:
Read the VIN
Pull stored DTCs (error codes)
This suggests that the PCM is still communicating and functional — the issue appears limited to a corrupted or missing original backup file on the tuner.
Could anyone help convert the my original .drg file into a usable format, or push the correct original backup to my device?

Vehicle: 2009 Jeep Grand Cherokee SRT 6.1L
The inTune device is current with the latest updates.

Thanks, Chris M

[mikel]

can you post the info.xml file from the i3 drive here?

[ChrisM]

Here you go...

<tool_info platform="CHIMERA">
<registration sn="202571464" status="0" tool_oem="DIABLO" updates="0"/>
<applications count="5">
<application name="vehicle" rev="3r05w"/>
<application name="updater" rev="2r02b"/>
<application name="gui" rev="2r02q"/>
<application name="installer" rev="2r02m"/>
<application name="logger" rev="2r01u"/>
</applications>
<databases dbnames="2r01f" dtc="2r01a" vin="2r01r" SAE="3t01xe" gui="2r00n">
<database mfr="DCX" tune="2t03fk" pid="2t01vg"/>
<database mfr="FORD" tune="2t03gf" pid="2t01tc"/>
<database mfr="GM" tune="2t04fu" pid="2r01t"/>
</databases>
<system rev="1r01c" config="3r01d">
<kernel release="4.11.12-rt16-chimera8" version="#3 PREEMPT RT Wed Apr 12 15:42:11 EDT 2023"/>
<option name="Wifi" enabled="true"/>
</system>
<last-connected vin="1J8HR78W69C504745" mfr="DCX" ecus="2">
<ecu calid="68004314AD"/>
<ecu calid="05150241AD"/>
</last-connected>
<licenses available="1" tuned="0">
<option mfr="DCX"/>
<option mfr="FORD"/>
<option mfr="GM"/>
<option config="CustomTuning"/>
<option config="FuelDiesel"/>
<option config="FuelGas"/>
</licenses>
<reg reg="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"/>
</tool_info>

[mikel]

ok, the device is saying it snot holding a backup, so there is nothing to restore.