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Cannot log sessions! Help please.

Posted: Fri Jun 27, 2025 7:04 pm
by Pdrush
Am I doing something wrong? I get this message after I save a file.

ERROR: could not start logging. A runtime file has been created. If this issue continues, please call Tech Support and supply this file.

What?

Then in the viewer, it won’t display the file when selected.

Re: Cannot log sessions! Help please.

Posted: Tue Jul 01, 2025 9:25 am
by mikel
please specify which device you are using?
what vehicle?
is the device up to date?