Waiting for RMA return, no answer from tech support?

[Rockhead261]

It's been more than a month since I shipped out my Predator for an RMA update. I've e-mailed (no response) and spent more than an hour between two phone calls with no pick-up from tech support.

RMA #11250

What's the story here?

[mikel]

For RMA status inquiries, please email [email protected]

Thanks

[Rockhead261]

I spoke to Mike M. yesterday around 2PM EST and he said he'd look in to the issue and get right back to me. As of 10:30 AM EST today, I've heard nothing. I got no response at all from my first e-mail to that address - are you suggesting I e-mail again?

[Rockhead261]

Following up on my own post.

I called again and spoke to Vas after a relatively short 20-minute hold time. He told me that Mike M. got no response from the RMA department yesterday or today. Vas said he would try and call me back. He called me back within five minutes and said the RMA department "got slammed" last month and things are taking longer than usual. They did not provide an estimate of how much longer it would take.

Is there any way to find out when I might expect my tool to be returned?

[Rockhead261]

Just got an e-mail from Brian in tech - he says my tuner should be on it's way back to me in a few days. I'll post as needed.

[mpistone]

Message deleted by MPistone

Good luck to you Dude!

[mikel]

I looked into this, and it was an error on my part, I forwarded your rma request to the wrong place.

It was an easy fix, thanks for letting me know.

[mpistone]

Thank you Mike

[Rockhead261]

UPDATE - I got my tuner back on 7/7, roughly 6 weeks after sending it in. It came via UPS "Signature Required" and it was a freak thing that the UPS guy came early and I was home to sign for it. Otherwise I would have had to wait until the weekend. Thanks to those who helped "speed up" the process.