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Please help me here in Germany
Posted: Wed Aug 08, 2007 7:28 am
by MrTurbodiesel
Hello,
I've bought a used Predator U7160 in USA for my 2003 Ford 6.0 Powerstroke.
I want to install the 65hp tune, but it says:
" Invalid license, the tune in this vehicle does not match the last
tune written"
What can I do ?
Who can help me ?
Thanks from Germany,
Oliver
Posted: Wed Aug 08, 2007 9:33 am
by jasonoahb
I was receiving a similar message on my 7165 unit for my 06 F250 after I installed the new 100hp tune. I unplugged it and tried again which successfully installed the 100hp tune. Just yesterday running in the new 100hp tune, the engine light came on again. I reloaded the factory tune and willl be reinstalling the R17 crom file so I can run in 65hp until this gets sorted out.
Just my 2 cents...
JB
Posted: Wed Aug 08, 2007 11:02 am
by MrTurbodiesel
I 've tried it 3 times, but it shows ever the same:
" Invalid license, the tune in this vehicle does not match the last
tune written"
Posted: Wed Aug 08, 2007 1:55 pm
by mikel
MrTurbodiesel wrote:I 've tried it 3 times, but it shows ever the same:
" Invalid license, the tune in this vehicle does not match the last
tune written"
This tool is locked to another vehicle.
Whoever sold it to you never restored the backup to their truck.
I would recommend you return it and get your money back.
Thanks
Posted: Thu Aug 09, 2007 3:37 am
by MrTurbodiesel
Hi Mike,
thanks for your information.
Is it possible from diablosport.com to set it back ?
Or is it possible for you, to make a upgrade U7160 --> U7165 ??
Thank you,
Oliver
Posted: Thu Aug 09, 2007 11:08 am
by mikel
MrTurbodiesel wrote:Hi Mike,
thanks for your information.
Is it possible from diablosport.com to set it back ?
Or is it possible for you, to make a upgrade U7160 --> U7165 ??
Thank you,
Oliver
Yes, the U7160 can be upgraded to a U7165 for $99+shipping.
Fill out an rma request form to send the tool in.
Thanks
Posted: Thu Aug 09, 2007 11:44 am
by MrTurbodiesel
Hi Mike,
in the rma is no chance to fill out another state as USA ?
Thank you
Posted: Thu Aug 09, 2007 11:50 am
by aber57
Go to the <product support> tab on the main page and then when the page opens you will see a red button with RMA FORM on it. Click this and print it and fill it out. RMA= return material authorization. Has places for name address and what you want/need done.
Posted: Thu Aug 09, 2007 11:55 am
by MrTurbodiesel
Thanks, I know.
But there is no international state, like Germany, accepted. Only the states of USA.
Posted: Wed Aug 29, 2007 1:15 pm
by MrTurbodiesel
Hi Mike,
please ask Brian, when the upgrade of my Predator will be done ??
You have received the item on 08.16.07 with Fedex.
Thank you,
Oliver
Posted: Wed Aug 29, 2007 3:35 pm
by mikel
Ok, please email Brian at
[email protected] as he works in a different office.
Thanks
Posted: Tue Sep 11, 2007 5:13 am
by MrTurbodiesel
Hi guys,
slowly I am getting nervous. Your advertisment for upgrade U7160 --> 07165 is 7-10 days.
Now, you have my Predator nearly 4 weeks !! ( RMA # 5836 )
So much work ??
I hope, it will end succesful ?!
Thanks from GERMANY
Oliver
Posted: Tue Sep 11, 2007 12:29 pm
by mikel
You must understand that 7-10 days applies to the continental United States.
Shipping internationally can take extra time.
Thanks
Posted: Tue Sep 11, 2007 12:34 pm
by MrTurbodiesel
Sorry Mike, but I have send it with Fedex at a thursday and overnight on friday, Brain had received it !
For shipping back to Germany I give you a airwaybill from Fedex too, with a "bill consignee account" !!
There is no way to make it more easy for you.
Thank you,
Oliver
Posted: Tue Sep 11, 2007 12:42 pm
by mikel
I just asked Brian about this and he said it is shipping out today.
Thanks