unable to get calibration id TCM

[ivanaski]

u7137
v.9r12
2006 Jeep Commander Hemi

I bought this for my RAM truck same year and engine. I sold that truck installed the factory tune. I have updated to the latest version and what not. Now I pluged it into my jeep and it says the following "unable to get calibration id TCM. Please make sure the key is on..." I will not got any further than this. I was going to try and reload eveything on it but now when I plug it into my computer iand t says the same thing and then crashes the DSD program and I cant do anything with it. Please help.

Jake

[mikel]

What happens if you go to options/troubleshooting/show calid?

[ivanaski]

It reads "unable to get calibration id TCM. Please make sure the key is ON. DO NOT start engine." I apologize for taking so long to get back my life with the military can get pretty busy. I really want to get the tune on my Jeep though. Thanks for your help.

[mikel]

Hmmm...I hate to say it but there may be an issue with the tool, lets see if you can get it swapped out at the retailer or send it in for warranty.

Thanks

[ivanaski]

I was hoping you wouldnt say that but it is what it is. Ill see if there is a dealer in my area. If not I will contact your staff and see what I need to do and where to send it.

Jake

[mikel]

You'd have to contact the dealer you purchased it from to swap it out.

If not...please fill out the rma request form on our site and send it in.

Thanks