2 Trinitys, 3 computers which have working before without issues for registrations.
Internet connection is ok, no firewall active.
Attached the error messages i get
What can it be?
Trinity online registration fails
Trinity online registration fails
- Attachments
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- error.JPG (31.68 KiB) Viewed 3879 times
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- error2.JPG (17.52 KiB) Viewed 3879 times
- mikel
- Posts: 58726
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Trinity online registration fails
what are you trying to do when this happens?
what version of dsdownloader is it?
Thanks
what version of dsdownloader is it?
Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
Re: Trinity online registration fails
Version 2.2.2.6
It shows this when confirming the filled out registration form
It shows this when confirming the filled out registration form
- mikel
- Posts: 58726
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Trinity online registration fails
ok, can you give me the serial number from one or all of these trinitys?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
Re: Trinity online registration fails
And another one: 6K20A6C
- mikel
- Posts: 58726
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Trinity online registration fails
we are thinking this is an issue on your end, firewall, admin issue, something?
We can see the requests from your tools for resistration, and the correct data is being sent back, but something is keeping the tool from getting it on your end.
To be totally honest, nobody else is having any regular issues with Trinity registration....Im not sure what else to suggest.
They do not need to be registered to update, if thats what you were after.
We can see the requests from your tools for resistration, and the correct data is being sent back, but something is keeping the tool from getting it on your end.
To be totally honest, nobody else is having any regular issues with Trinity registration....Im not sure what else to suggest.
They do not need to be registered to update, if thats what you were after.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
Re: Trinity online registration fails
OK, then we have to search here. Only strange is its on all computers and even in different networks. Has been working before without issue.
- mikel
- Posts: 58726
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Trinity online registration fails
make sure you're not entering nay special characters in the form, like apostrophes, etc.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
Re: Trinity online registration fails
Problem solved, it was a charcter which the form does not seem to accept.
Solution was too easy
Solution was too easy
- mikel
- Posts: 58726
- Joined: Tue Jan 16, 2007 1:17 pm
- Location: DiabloSport World Headquarters
- Contact:
Re: Trinity online registration fails
good deal 
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST
[email protected]