Trinity online registration fails

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dt
Posts: 22
Joined: Thu Aug 11, 2011 4:27 pm

Trinity online registration fails

Post by dt »

2 Trinitys, 3 computers which have working before without issues for registrations.
Internet connection is ok, no firewall active.
Attached the error messages i get

What can it be?
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error2.JPG
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mikel
Posts: 58726
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Trinity online registration fails

Post by mikel »

what are you trying to do when this happens?

what version of dsdownloader is it?

Thanks
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dt
Posts: 22
Joined: Thu Aug 11, 2011 4:27 pm

Re: Trinity online registration fails

Post by dt »

Version 2.2.2.6

It shows this when confirming the filled out registration form
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mikel
Posts: 58726
Joined: Tue Jan 16, 2007 1:17 pm
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Re: Trinity online registration fails

Post by mikel »

ok, can you give me the serial number from one or all of these trinitys?
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dt
Posts: 22
Joined: Thu Aug 11, 2011 4:27 pm

Re: Trinity online registration fails

Post by dt »

6K2023D-1
dt
Posts: 22
Joined: Thu Aug 11, 2011 4:27 pm

Re: Trinity online registration fails

Post by dt »

And another one: 6K20A6C
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mikel
Posts: 58726
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Trinity online registration fails

Post by mikel »

we are thinking this is an issue on your end, firewall, admin issue, something?

We can see the requests from your tools for resistration, and the correct data is being sent back, but something is keeping the tool from getting it on your end.

To be totally honest, nobody else is having any regular issues with Trinity registration....Im not sure what else to suggest.

They do not need to be registered to update, if thats what you were after.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dt
Posts: 22
Joined: Thu Aug 11, 2011 4:27 pm

Re: Trinity online registration fails

Post by dt »

OK, then we have to search here. Only strange is its on all computers and even in different networks. Has been working before without issue.
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mikel
Posts: 58726
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Trinity online registration fails

Post by mikel »

make sure you're not entering nay special characters in the form, like apostrophes, etc.
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
dt
Posts: 22
Joined: Thu Aug 11, 2011 4:27 pm

Re: Trinity online registration fails

Post by dt »

Problem solved, it was a charcter which the form does not seem to accept.
Solution was too easy :normal:
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mikel
Posts: 58726
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: Trinity online registration fails

Post by mikel »

good deal :)
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
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