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Trinity online registration fails
Posted: Sun Dec 02, 2012 12:37 pm
by dt
2 Trinitys, 3 computers which have working before without issues for registrations.
Internet connection is ok, no firewall active.
Attached the error messages i get
What can it be?
Re: Trinity online registration fails
Posted: Tue Dec 04, 2012 6:47 pm
by mikel
what are you trying to do when this happens?
what version of dsdownloader is it?
Thanks
Re: Trinity online registration fails
Posted: Tue Dec 04, 2012 7:21 pm
by dt
Version 2.2.2.6
It shows this when confirming the filled out registration form
Re: Trinity online registration fails
Posted: Tue Dec 04, 2012 7:25 pm
by mikel
ok, can you give me the serial number from one or all of these trinitys?
Re: Trinity online registration fails
Posted: Thu Dec 06, 2012 5:57 am
by dt
6K2023D-1
Re: Trinity online registration fails
Posted: Thu Dec 13, 2012 7:16 am
by dt
And another one: 6K20A6C
Re: Trinity online registration fails
Posted: Thu Dec 13, 2012 10:30 am
by mikel
we are thinking this is an issue on your end, firewall, admin issue, something?
We can see the requests from your tools for resistration, and the correct data is being sent back, but something is keeping the tool from getting it on your end.
To be totally honest, nobody else is having any regular issues with Trinity registration....Im not sure what else to suggest.
They do not need to be registered to update, if thats what you were after.
Re: Trinity online registration fails
Posted: Fri Dec 14, 2012 11:02 am
by dt
OK, then we have to search here. Only strange is its on all computers and even in different networks. Has been working before without issue.
Re: Trinity online registration fails
Posted: Fri Dec 14, 2012 11:29 am
by mikel
make sure you're not entering nay special characters in the form, like apostrophes, etc.
Re: Trinity online registration fails
Posted: Tue Dec 18, 2012 1:15 pm
by dt
Problem solved, it was a charcter which the form does not seem to accept.
Solution was too easy

Re: Trinity online registration fails
Posted: Tue Dec 18, 2012 1:21 pm
by mikel
good deal
