please help new Intune

[Skydog]

Hi just bought a new intune from you guys and it will not update. Hooked up to pc and gets to the point where the red status bar is all the way full and just stays there for hours? Tried all day and on two pc.
Please help Matt 815 289 2555

[Skydog]

It goes as far as saying going to reboot and I click ok and there it sits.

[Skydog]

And it reads........ DO NOT UNPLUG! Updates loaded to inTune. It will reboot automatically. This process may take several minutes, please be patient.................

[garrett]

sounds like the tool is not importing the files. There should be a file labeled "Group Update" on the intune drive. remove the file and place it back onto the intune drive and the tool should start to import. You'll see Preparing/Writing on the screen once that begins.

[Skydog]

Thank u was sent a used unit (by accident) it is vin locked.
Skydog