Can’t update tire size

[N8cep8]

I’ve tried multiple times to update my tire size by height and sidewall. Once I tap on save it says “failed to update tire size “
I must have tried this more than a dozen times now.
Also I can’t adjust shift points either and I’m pretty sure I read before hand that this was an option that was available to me.
Any help would be appreciated.
Using an i3 3800

[mikel]

what vehicle are we discussing here exactly?


Thanks

[N8cep8]

2005 ram 1500 5.7 hemi 4x4.
Trying to adjust the tire size and the gear ratio.

[mikel]

if you enter say 35" for eight, and follow the prompts, does it show 35" next time you go into the tire param even if it previously said it failed?

If so, its an errant failure message....

[N8cep8]

No it does not. It always goes back to 31.70” and doesn’t change.

[mikel]

ok, have you updated lately?

If not cant hurt to return to stock, then update and try again. If no go, give the support team a call and we'll get it reported and fixed.


Thanks

[N8cep8]

Yeah I tried that a few times. Guess I’ll have to make a phone call. Thank you.

[kajalrai]

Hello,

I'm sorry to hear that you're experiencing issues updating your tire size and adjusting shift points on your i3 3800. Let's try to troubleshoot the problem step by step:

Check for Software Updates: Ensure that your i3 3800 device's software is up to date. Sometimes, a software update can resolve bugs or add new features, including the ability to adjust tire size and shift points.

Review User Manual or Documentation: Refer to the user manual or documentation that came with your i3 3800 device to verify if updating tire size and adjusting shift points are indeed supported features. Sometimes, certain models or versions may have limitations on specific functionalities.

Verify Correct Procedure: Double-check if you're following the correct procedure to update the tire size and adjust shift points. Ensure that all the required information is entered accurately, such as the correct height, sidewall, and other relevant details.

Contact Support: If you've tried all the above steps and are still facing issues, it's best to reach out to the manufacturer's support team or customer service. They can provide specific guidance for your i3 3800 device and help you troubleshoot the problem effectively.

Check for Known Issues: Visit the manufacturer's website or online forums to see if there are any known issues related to updating tire size and adjusting shift points for your i3 3800. Other users may have experienced similar problems and found solutions that could be helpful.

By following these steps and seeking assistance from the manufacturer's support team, you should be able to resolve the issues you're facing with updating tire size and adjusting shift points on your i3 3800 device. Good luck, and I hope you can enjoy the full functionalities of your device soon! If you have any further questions, feel free to ask.