Cannot tune the truck, first time the tool has been used....

[bitecho]

Tuner says that my "current calibration is not supported". "Predator was able to read a backup. You will need to export the backup using DS Downloader and call (800) 531-5484 x1" Has anyone else had this issue with a LMM truck? The truck is stock, only been to GM. Only thing that the dealer has changed is the TPMS pressure settings when I went to a different type of tire...... I have exported the file to DS, now what? Tech support will not awnser the phone, I work the same hours that they do.... Is there any support during off hours or weekends?
U7186
v9r12
2007.5 Chevrolet K2500HD
LMM Diesel Engine

[LBZPWR]

No there customer service sucks, I hope you can get it resolved soon.

[bigdawg04]

Good luck here I doubt that you will have any support before Monday , if then

[bitecho]

I would have thought that they would have some tech support on Saturday. At least half the day.... I had this issue when the tool arrived on wednesday, but like most of the 91% of the people that are still employeed in this country, the tech line is open same hours that I work. I can't play with the truck while I am at work...... Maybe, I should put this in the suggestion box. Saturday tech support. I don't like to work on the weekends either, but when a customer calls me on a weekend because there is a problem with there equipment, I answer the call. Part of doing buisness....

[LBZPWR]

You have the latest, REV right? 9R12 crom

[bitecho]

Yes, I just bought the tool from Summit Racing Equipment this week. Checked the revison, it is 9r12. This is my second Predator tuner that I have purchased, the first was for my GTO. No issues with that one, so I purchased one for my truck. I spoke with a friend at our local Diablosport dealer, he told me that I would have to call tech on Monday.....

[LBZPWR]

Dam man, sorry. I like the predator, but for tech/customer service. they suck

[bitecho]

I have found one other post that is simmular to mine. All that I got from it was that the truck had to be flashed by GM before the programmer would work. I don't see why the unit just can't download what is in the ECM and make a copy of it. The only thing that has ever been plugged into the diagnostic connector is a GM Tech II scanner. This is a list of what is on the ECM as listed by the Predator:

12628596 Boot Software
12628594 Main OS
12628796 Speedometer
12628787 System
12628785 Fuel System
12628779 Engine Dianostic
12628778 Engine Operation
12628798 Engine
12628595 Slave OS

Went through the GM Tech site to get the cal history on the truck. Truck was in the shop two months ago for a faulty fuel rail pressure sensor, calibration was up to date.

GM Vehicle Calibration Information


VIN: 1GCHK24607E544342
Controller: ECM Engine Control Module




Calibration History for: Boot Software
Part Number CVN Bulletin # Description
12628596 40A9CD5D - EEPROM Fix, DTCs P062F, P0633, replaces all previously released software.
12625877 DBF2CA16 - Boot Software


--------------------------------------------------------------------------------


Calibration History for: Main Operating System
Part Number CVN Bulletin # Description
12628594 E5BFE7C1 - EEPROM Fix, DTCs P062F, P0633, replaces all previously released software.
12625509 3F1E9EFB - Main Operating System


--------------------------------------------------------------------------------


Calibration History for: Speedometer
Part Number CVN Bulletin # Description
12628796 88ECE6D3 - New Part Number for Software Continuity.
12617136 D7AAFECA - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615740 F4EE19C2 - New calibration for start of production
12594865 A66E481E - Speedometer


--------------------------------------------------------------------------------


Calibration History for: System
Part Number CVN Bulletin # Description
12643813 2A29F176 - New calibration to address low oil pressure message when measured oil pressure is greater than 7 psi at idle.
12628787 D4DC6B0B - PTO remote start wait time reduction.
12617127 486BFF1A - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615735 8D8E372F - New calibration for start of production
12594852 C771D1C9 - System


--------------------------------------------------------------------------------


Calibration History for: Fuel system
Part Number CVN Bulletin # Description
12628785 0F55E29C - Improved Fuel Level Gauge Response during refueling when ignition key is on.
12617125 3BAB51CC - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615732 75E729AD - New calibration for start of production
12594850 ECD0530C - Fuel System


--------------------------------------------------------------------------------


Calibration History for: Engine diagnostic
Part Number CVN Bulletin # Description
12628779 D2891D4D - Calibration improvements for Water-In-Fuel, DTCs P0234, P0650, P2463, P244B,P0128, P0191, P0116, P0168, Diesel Particulate Filter logic default action for P2002 and P2453
12626063 EFF6CBFE - P0402, P041D Robustness Improvement, Allow Exhaust Filter Service Regen w/ P244B set, Turn off P009E & P2459, EGR Max Service Device Control increased to 10 minutes.
12622661 02BFAE04 - New calibrations to address DTCs P0402 and P2459
12618256 FC963E18 - New Calibration with robustness improvements for DTCs P0101, P0128, P0234, P0300, P0606, and Type B code fixes.
12617987 DD4E0234 - New calibration to address DTCs P0606,P0401,P0047,P0403.
12617487 76A5AEA9 - New calibration to ensure proper engine diagnostics.
12617115 268FA6A3 - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615722 30FA74F6 - New calibration for start of production
12594843 6ED540FD - New Calibration with robustness improvements for DTCs P0101, P0128, P0234, P0300, P0606, and Type B code fixes.
12618259 F4418199 - New Calibration with robustness improvements for DTCs P0101, P0128, P0234, P0300, P0606, and Type B code fixes.
12617990 7A542DF4 - New calibration to address DTCs P0606,P0401,P0047,P0403.
12617490 48D93A77 - New calibration to ensure proper engine diagnostics.
12617118 0AEC0EEC - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615725 6F245848 - New calibration for start of production
12594847 DE5092EC - Engine diagnostic


--------------------------------------------------------------------------------


Calibration History for: Engine Operation
Part Number CVN Bulletin # Description
12634941 DF374D4D - Engine calibration update to address frequent occurrences of DTC P0401.
12628778 A57CA436 - Improved Diesel Particulate Filter Regeneration Calibration, Cold Remote Vehicle Start improvement - Adds Glow Plug wait time, Cold Combustion Noise reduction.
12618255 AC14C6AC - New Calibration with robustness improvements for DTCs P0101, P0128, P0234, P0300, P0606, and Type B code fixes.
12617986 B77E751B - New calibration for improved operation, including fixes to remove some unwanted popping sounds.
12617114 7B2E4F7E - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615721 9E01037D - New calibration for start of production
12613062 81E99AD3 - Engine Operation


--------------------------------------------------------------------------------


Calibration History for: Engine
Part Number CVN Bulletin # Description
12628798 0E73A8E7 - Improved Diesel Particulate Filter Regeneration Calibration, Cold Remote Vehicle Start improvement - Adds Glow Plug wait time, Cold Combustion Noise reduction.
12618264 71AA2612 - New Calibration with robustness improvements for DTCs P0101, P0128, P0234, P0300, P0606, and Type B code fixes.
12617995 A83BF52E - New calibration for improved idle, fuel economy.
12617138 AC151EE6 - New calibration to correct problem occurring at the assembly plant. Does not address any service issues.
12615742 87A0E00C - New calibration for start of production
12594869 27E85E5F - Engine


--------------------------------------------------------------------------------


Calibration History for: Slave Operating System
Part Number CVN Bulletin # Description
12628595 D59A2279 - EEPROM Fix, DTCs P062F, P0633, replaces all previously released software.
12625510 3FCFF2BC - Slave Operating System


--------------------------------------------------------------------------------

[bitecho]

Tried it again. Restored the factory backup and reset the tool. Same result. No HP tune for me this weekend......

[bitecho]

Reset the tool again, reloaded the 9r12 crom file to the tool and tried again. Same result.....

[mikel]

You have the latest, REV right? 9R12 crom

The fact that you get replies to emails and forum posts constanty means we suck, huh?

Im sorry, once again, that you're not happy with my 'lack of service', but dont go spreading it around as if everyone will be as upset as you with the answers they get.

Thanks

[mikel]

Tried it again. Restored the factory backup and reset the tool. Same result. No HP tune for me this weekend......

I am emailing you the latest update for the Predator along with the instructions on how to update it.

[LBZPWR]

You have the latest, REV right? 9R12 crom

The fact that you get replies to emails and forum posts constanty means we suck, huh?

Im sorry, once again, that you're not happy with my 'lack of service', but dont go spreading it around as if everyone will be as upset as you with the answers they get.

Thanks

Bad choice of words, I appologize. When I had my LB7 dmax, you guys were Awesome, you and Johan. But now, you Ignore my emails, and my questions. Why?

[bigdawg04]

Lol, sounds like you hit a nerve LBZPWR

[LBZPWR]

Lol, sounds like you hit a nerve LBZPWR

Yes I did, maybe thats what needed to bring good customer service back.