DiabloSport Server Down?

General Trinity Support

Moderator: mikel

ssmithcpd
Posts: 22
Joined: Thu Feb 04, 2016 5:37 pm

Re: DiabloSport Server Down?

Post by ssmithcpd »

ssmithcpd wrote:
mikel wrote:options/troubleshooting/show calid, what do you get?
Is this when the Trinity is connected to my truck or pc? I don't recall getting any options while it was connected to my truck. It just prompted me to recalibrate via the DSDownloader.
I know what you mean now. Ill reconnect it to my truck and let you know.
ssmithcpd
Posts: 22
Joined: Thu Feb 04, 2016 5:37 pm

Re: DiabloSport Server Down?

Post by ssmithcpd »

mikel wrote:options/troubleshooting/show calid, what do you get?
This is the info I received..
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mikel
Posts: 58674
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: DiabloSport Server Down?

Post by mikel »

ssmithcpd wrote:
mikel wrote:options/troubleshooting/show calid, what do you get?
This is the info I received..
I tried to email you a test for dsdownloader but it bounced back, so I am attaching it here.

Please follow these instructions:

We just completed this update for you to try, it will give us some specifics as to the issue. Please follow the instructions below to perform this task:

. In the zip is a DSDownloader_Debug.exe and a DiabloDebug.dat file. Have him upzip these where dsdl is on his computer (C:\Program Files\DiabloSport\DSDownloader) and run the DSDownloader_Debug.exe. After he gets the error have him close the program and email us back the DiabloDebug.dat.


Thanks
Attachments
DSDL_Support.zip
(873.48 KiB) Downloaded 216 times
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
ssmithcpd
Posts: 22
Joined: Thu Feb 04, 2016 5:37 pm

Re: DiabloSport Server Down?

Post by ssmithcpd »

mikel wrote:
ssmithcpd wrote:
mikel wrote:options/troubleshooting/show calid, what do you get?
This is the info I received..
I tried to email you a test for dsdownloader but it bounced back, so I am attaching it here.

Please follow these instructions:

We just completed this update for you to try, it will give us some specifics as to the issue. Please follow the instructions below to perform this task:

. In the zip is a DSDownloader_Debug.exe and a DiabloDebug.dat file. Have him upzip these where dsdl is on his computer (C:\Program Files\DiabloSport\DSDownloader) and run the DSDownloader_Debug.exe. After he gets the error have him close the program and email us back the DiabloDebug.dat.


Thanks

I'm on it..
ssmithcpd
Posts: 22
Joined: Thu Feb 04, 2016 5:37 pm

Re: DiabloSport Server Down?

Post by ssmithcpd »

mikel wrote:
ssmithcpd wrote:
mikel wrote:options/troubleshooting/show calid, what do you get?
This is the info I received..
I tried to email you a test for dsdownloader but it bounced back, so I am attaching it here.

Please follow these instructions:

We just completed this update for you to try, it will give us some specifics as to the issue. Please follow the instructions below to perform this task:

. In the zip is a DSDownloader_Debug.exe and a DiabloDebug.dat file. Have him upzip these where dsdl is on his computer (C:\Program Files\DiabloSport\DSDownloader) and run the DSDownloader_Debug.exe. After he gets the error have him close the program and email us back the DiabloDebug.dat.


Thanks

Done, I emailed it you. Let me know if you received it. My email address is [email protected]
User avatar
mikel
Posts: 58674
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
Contact:

Re: DiabloSport Server Down?

Post by mikel »

please load the attached update to the tool and then you should be able to tune the truck.
Attachments
trinity_dcx_gas-1r13h_update.crom
(8.48 MiB) Downloaded 215 times
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
ssmithcpd
Posts: 22
Joined: Thu Feb 04, 2016 5:37 pm

Re: DiabloSport Server Down?

Post by ssmithcpd »

Ok, I'll let you know how I make out.
ssmithcpd
Posts: 22
Joined: Thu Feb 04, 2016 5:37 pm

Re: DiabloSport Server Down?

Post by ssmithcpd »

That worked, but now I'm getting this trouble code. I tried clearing it with the tool and it keeps coming right back on with the check engine light. We just can't win today..
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