Intune i2 vehicle not supported

[DirtySRT4]

Ok I called and spoke to someone about sending in the tuner he said it's covered under warranty because I can't drive the car because I can't switch tunes and I was able to plug my buddy's intune into my car and hit vehicle info and it brought the Cal I'd and vin right up in seconds his is older so I couldn't try swapping cables but it is indeed the tuner that won't read the car

[mikel]

OK, give us a call and we'll set up an rma to send it in.

[DirtySRT4]

It was sent to you guys for repair can't wait to be able to drive the car again thanks again

[DirtySRT4]

It said it was delivered on Monday the 27th can you let me know when you will be sending it back out thanks

[mikel]

it was processed today and is being replaced, should ship out today.

[DirtySRT4]

Ok thank you let me know when it ships and if there is a tracking number thanks

[DirtySRT4]

Ok I received the new tuner now do I just load my backup and tune files from my computer to the tuner ? Because the car still has a tune on it because I wasn't able to swap it back to stock before I sent it in ?

[DirtySRT4]

Ok the new tuner works but it's saying it's been previously tuned buy a Diablo tuner how do I go about fixing that ?

[DirtySRT4]

Ok my old tuner i2 wouldn't connect to the car which has a custom tune on it so I sent it in and you guys sent me a new one now how to I set it back to stock tune to be able to use the new tuner when you guys have the old one that wouldn't connect to the car ?

[mikel]

Ok the new tuner works but it's saying it's been previously tuned buy a Diablo tuner how do I go about fixing that ?

connect to pc and update it and it will download a stock tile, then go back to the car and load the update to the pcm to set it back to stock, then start fresh.

[DirtySRT4]

It updated over WiFi is that the same ?

[mikel]

yes

[DirtySRT4]

Ok it did the calibration update and plugged it into the car and it went threw it's process now I loaded my custom tunes do I need to load my backup and last time written too or no before I go and put my tune in