Unable to update

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RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Unable to update

Post by RT_RZR »

I purchased a used intune tuner which is unmarried. The auto updater is giving me the following error:

"An unexpected error occured. Tool OEM is missing. Parameter name: OEM"

Here is my info.xml file:

<?xml version="1.0"?>
-<tool_info> <main svn="5122" sw_rev="1r02c" full_version="InTune-1r02c 08/15/2012 02:07:04 PM"/> <registration status="0" sn="IGO1KDF-2"/> <cal_id CM1="04692392AIke0v00" PCM="05094680AH"/> <restore bc="0" vin="2B3LA53HX6H474309" id="0"/> <system_db vin="1r01a" dtc="1r01a" info="1r01b"/> <db pid="1r01a" tune="unknown" mfr="DCX"/> <db pid="1r01a" tune="1r01e" mfr="FORD"/> <db pid="1r01a" tune="1r01k" mfr="GM"/> <license tuned="0" avail="1"/> <unsupported vin="2B3LA53HX6H474309" oem="DCX" calid="05094680AH"/> <updates count="1"/> </tool_info>

Let me know what I need to do so I can update the tuner. I will be using it on a 2006 Dodge Charger RT.

Thanks
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mikel
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Location: DiabloSport World Headquarters
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Re: Unable to update

Post by mikel »

please attach the info file
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

mikel wrote:please attach the info file
Here is the file as requested:
Attachments
info.xml
(557 Bytes) Downloaded 417 times
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

Hey Mike,

Did you have a chance to look at my info file yet?
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mikel
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Re: Unable to update

Post by mikel »

please save this file to the drive and let it reboot then try the udpater again.
Attachments
cdrom-1r01w.itf
(3.97 MiB) Downloaded 556 times
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

I transfered the file to the tuner. I let it reboot and tried to update it again. I am still getting the same error as before.

"An unexpected error occured. Tool OEM is missing. Parameter name: OEM"

Here is my new info file:
info.xml
(557 Bytes) Downloaded 372 times
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

Hey Mike, have you had a chance to look at the new info file?
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06MonteSS
Posts: 18102
Joined: Tue Jan 23, 2007 11:33 am
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Re: Unable to update

Post by 06MonteSS »

they were closed yesterday for company outing..

they'll be back monday..
06MonteSS / DiabLew Tune
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mikel
Posts: 58789
Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Unable to update

Post by mikel »

try loading this file, dont worry about the updater for now.
Attachments
dcx_tunes-1r01f.itf
(12.88 MiB) Downloaded 461 times
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

I loaded the file to the tuners drive & let it reboot. I hooked up the tuner to the car and when I proceeded to tune the car I got a screen saying the PCM might need a calibration update.

I am still unable to update the tuner as I am still getting the same error as before.

Anything else we can try?

Here is the new info file
info.xml
(555 Bytes) Downloaded 371 times
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

Hey Mike, did you have a chance to look at the new info file?
User avatar
mikel
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Joined: Tue Jan 16, 2007 1:17 pm
Location: DiabloSport World Headquarters
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Re: Unable to update

Post by mikel »

RT_RZR wrote:Hey Mike, did you have a chance to look at the new info file?
save this ot th eintune drive, let the tool import it then load the update to the car, then you can tune it.
Attachments
2B3LA53HX6H474309_05094680al.drg
(433.4 KiB) Downloaded 508 times
Mike Litsch
DiabloSport Brand Manager
Diablo Tech support by phone:
561-908-0040
M-F 8:00 AM to 5:00 PM EST

[email protected]
RT_RZR
Posts: 8
Joined: Sat Jun 11, 2016 3:45 pm

Re: Unable to update

Post by RT_RZR »

It worked. I was able to tune the car. Thanks for all your help.
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